We welcome suggestions for improving our services. These can be made by completing a suggestion slip at Reception. Please let us know when we have done something particularly well – we always like to know when we are appreciated! We aim to provide the best services possible, but there may be times when you feel this has not happened.
PALS for advice & help
If you feel you have grounds for complaint, please discuss these with the member of staff concerned, when it is hoped any problem can be resolved at once. However, should you not wish to speak to the person concerned, please use this form.
We operate a Practice Complaints Procedure as part of the NHS system for dealing with complaints.
If you do not wish to contact the practice about your complaint, you may contact NHS England directly. NHS England Customer Contact Centre (CCC) 0300 311 22 33 or England.firstname.lastname@example.org